JohnnyMcAuley
19-06-2006, 01:26 PM
:angry: I have been recently shocked to find that Branston have been using milk products in their new tomato ketchup and I wanted to bring this to the attention of fellow consumers and/or lactose intolernat sufferers who, like my wife, would not automatically think to look on the label of a bottle of ketchup for any ‘nasty’ ingredients.
My wife bought a bottle of Branston Tomato ketchup during her last shop. She wanted to give it a try as it’s a new product I gather, thinking nothing of it. Our youngest son is lactose intolerant and became ill after eating a perfectly normal supper of fish fingers and chips with some ketchup on the side; his favourite treat. It was only when we investigated further that we found this new ketchup has milk products in it, hence the adverse reaction. Why, I ask myself should such an ingredient have a place in such a product I do not know, but surely they should flag it in some way to stop others making a similar mistake?
When my wife contacted the customer care department at Branston to explain what had happened, the inference was that she was a bad mother and that she should have checked the ingredients in the product first, if she knew our son was intolerant. I find this totally unacceptable and naturally she was very upset by this. I have to say I am amazed they took such a relaxed attitude on the phone, and really do feel such a large company as Branstons should have a sense of duty to inform its customers as to ingredients you’d not expect to find in their sauce. I am also surprised that Branston’s is putting these ingredients into their products, what happened to good, old-fashioned tomatoes?!
I felt it my duty to bring this matter to your attention so that we can raise awareness of this and help avoid a similar distressing situation happening to other lactose intolerant children and adults.
My wife bought a bottle of Branston Tomato ketchup during her last shop. She wanted to give it a try as it’s a new product I gather, thinking nothing of it. Our youngest son is lactose intolerant and became ill after eating a perfectly normal supper of fish fingers and chips with some ketchup on the side; his favourite treat. It was only when we investigated further that we found this new ketchup has milk products in it, hence the adverse reaction. Why, I ask myself should such an ingredient have a place in such a product I do not know, but surely they should flag it in some way to stop others making a similar mistake?
When my wife contacted the customer care department at Branston to explain what had happened, the inference was that she was a bad mother and that she should have checked the ingredients in the product first, if she knew our son was intolerant. I find this totally unacceptable and naturally she was very upset by this. I have to say I am amazed they took such a relaxed attitude on the phone, and really do feel such a large company as Branstons should have a sense of duty to inform its customers as to ingredients you’d not expect to find in their sauce. I am also surprised that Branston’s is putting these ingredients into their products, what happened to good, old-fashioned tomatoes?!
I felt it my duty to bring this matter to your attention so that we can raise awareness of this and help avoid a similar distressing situation happening to other lactose intolerant children and adults.