WARNING - TRUFREE CUSTARD CREAMS

[linny]

My neighbour has just collected her quite poorly 5 year old from school after eating a trufree custard cream biscuit with her lunch.

After having bought them for her dairy free daughter for 5 years, they have changed their recipe. There is very little warning on the packet apart from 'improved recipe'. When my neighbour phoned the manufacturer to complain they said 'we are going to put a warning on the packets now as we've had a few complaints.:confused:

These biscuits now contain milk in the cream.:mad:

It may be worth checking their other biscuits too.

[cnc]

I was just sent this from Trufree:
Custard Creams – NOW CONTAIN MILK
We have received some phone calls from concerned customers about our Custard Creams which we have recently changed to a new recipe that contains milk. The pack states in the allergen box that the Custard Creams contain milk, however, as an extra precaution following feedback from our customers we have decided to add a “now contains milk” sticker to packs to warn customers.
The decision to change the recipe of the Custard Creams was taken after research found that the new recipe was preferred by customers.
Trufree would like to apologise to any customers who have been affected by this change in the recipe. If you have any concerns, please do not hesitate to contact our Careline on 07041 544044.I hope your friends daughter isn't too poorly.

[Copper]

:mad:

This reminds us to check things on a regular basis. I am always wary of anything that says, improved, new recipe etc.

I can only assume that the customers who like the new improved custard cream biscuits are not people with dairy problems. I guess that we are not important enough for these firms.

[jill]

This reminds me that I never wrote to Smash when they changed to an "Improved Recipe". Like these biscuits they started adding milk - this is not good.

[linny]

What made things worse is that when my neighbour went to collect her daughter the school secreatry had lost her Epipen and Piriton!!!!!!

That's one more nice thing we can't have. The little girl is also allergic to egg which makes it harder.

I've found Sainsburys fruit digestives to be dairy free.

[Penny]

I've just checked the bourbons I bought yesterday and the packaging has changed! They nolonger say "Wheat free, gluten free, egg free & milk free", now they just say "Wheat free, gluten free". I've looked at the ingredients and can't see any difference, but why change the packaging?

Merrick will be devastated if he can't have his bourbons!

[Copper]

How confusing. Perhaps you could email and ask them why they have changed the packaging for the bourbons.

I am going off Trufree!

[linny]

Complain Penny! Perhaps then they may realise how important it is to some people.

[Penny]

I have just telephoned Trufree. The no. is 01925 865100.

They have confirmed that Bourbon biscuits are currently dairy free, but the intention is to start adding milk to all of their biscuits in the future.:(

They took my name address and telephone number and have logged my complaint. Perhaps if we all complain, they may realise how many customers they will lose by adding milk.

[Helen01]

Have you tried Against the Grain biscuits? They are far nicer than the Trufree ones which are full of hydrogenated fat anyway.

[Penny]

I haven't seen these ones. Where do you get them from?

[Penny]

Do Against the Grain do Bourbons or Custard Creams? I do hope so...

[Penny]

Glutafin do wheat and dairy free bourbons and custard creams. I have found an online supplier or they can be ordered from the pharmacist.

[linny]

I had a letter from Allergy UK a couple of days ago re the Trufree biscuits. Their bourbons will start to contain milk soon. They put in a paragraph saying that they specialise in 'wheat free and gluten free' foods and milk has been added to improve the flavour of custard creams and bourbon creams. Huh!!!:(:mad:

Boycott Trufree I say!!

Bought my neighbour a packet of dairy free chocolate buttons I found in Waitrose to cheer her up. I had some too, of course!

[Penny]

For those who are just avoiding dairy, Asda own brand bourbons are dairy free. Unfortunately I have not found any dairy free custard creams other than trufree available in the shops.

However, for those avoiding both dairy and wheat, glutafin make both bourbons and custard creams which are suitable. Taste tasted them today and they met with Merrick's approval! My pharmacist has agreed to supply these for £2 per box providing we order regularly and in bulk. I am spliting my order with another family who have 2 eosinophilic children. We did find them online but for £2.65 per box.

I spoke to Trufree on the phone and they were not particularly interested in dairy free stating that they are a wheat and gluten free company. I agree with Linny - boycott "Trufree".

[Copper]

Yes, I agree with a boycott of Truefree.

[jill]

I don't think i've ever bought any trufree stuff, so won't bother, if I come across any.

[paranoidangel]

That is so annoying. It's all very well them being committed to wheat & gluten free, but just that isn't enough! What about those of us who can't eat wheat/gluten or dairy?

Mind you, these days I buy Tescos biscuits anyway. I just hope they don't go the same way.

[Abbie]

I've just been eating Mrs Crimbles peanut cookies which are really yummy. They are dairy and wheat free and I found them in the free from section in sainsburies. I think there are other types too.
They do say on the bottom that they are made in a factory which handles lactose and milk protein I don't know if that would cause problems for people.
Here is their website: http://www.mrscrimbles.com/

Abbie

[Phillipa]

This is ridiculous! Being allergic to milk just isn't trendy anymore. Everywhere you go the dairy free selections seem to be shrinking. Hmm, if only us people with real allergies could shake them off as fast as those who only had them as fads did. It just shows that companies only care about what sells well in the current market. Down with Trufree! Down with Trufree!:angry:

[Lou C]

Hi everyone, not been around for a while....sorry!! I got notification of this from Allergy UK a while ago....it's quite disappointing as Zac really likes the Bourbons.
I've had an email from Trufree this morning about this, with a link to a questionaire about any other allergies:

Firstly we would like to sincerely apologise to any of our customers who were affected by the change in our Custard Cream recipe which now contains milk. We realised that the packaging was not clear enough to inform you of the change so we recalled the product from the supermarkets.
The Custard Creams now have a red sticker on the seal to show that they contain milk. If you have any concerns about this matter, click here to email us (http://v2.i2i.uk.com/app/visitor/url.asp?url=18532&tid=1398137)or please call our Careline on 07041 544044.
Bourbon Biscuits
We are also in the process of changing our Bourbon biscuits to a milk containing recipe which will hit the supermarkets within the next couple of weeks. These biscuits will be clearly labelled with a red sticker which highlights that the recipe now contains milk.
Your opinion matters
In response to the concerns of our customers we would like to find out a little more about the other allergies you have. We do take customer feedback seriously, so if you could take a moment of your time to complete a questionnaire we would appreciate it. As an incentive to complete the questionnaire, we are giving away 15 hampers packed with delicious wheat and gluten free goodies to customers which we will draw at random. Click here (http://v2.i2i.uk.com/app/visitor/url.asp?url=18540&tid=1398137)to complete the questionnaire.
I have completed the questionnaire and hopefully they's get lots back confirming that lotsof us have a problem with more than wheat.

Lou x

[Penny]

Hi Lou

I too have completed the questionnaire and forwarded it to a wheat and dairy free friend. Lets hope they get lots of replies!

[yvie]

Hi

Havent been on here for ages and just saw this so I called trufree and registered my complaint as well.

Jeez like its not hard enough and they do that? After eights did the same a few years ago but changed it back after complaints.

Fingers crossed.

Yvie